Welcome to Knox County Teachers Federal Credit Union
DUE TO THE HIGH CALL VOLUME, SECURITY ISSUES, AND THE SHORTNESS OF STAFF DUE TO COVID, WE ARE NOT GIVING ANY BALANCES OVER THE PHONE. WE ARE SORRY FOR ANY INCONVENIENCE THIS MAY CAUSE. YOU CAN CHECK YOUR BALANCES ON-LINE, THROUGH AN ATM, OR OUR TOLL FREE NUMBER 1-888-894-6919. WHEN YOU CALL YOU WILL NEED TO KNOW YOUR ACCOUNT #, AND YOUR PIN # IS THE LAST 4 OF YOUR SOCIAL SECURITY NUMBER.
COVID-19 Readines
Our drive thru will remain open during regular business hours and our night drop is checked every morning and throughout the day.
The health and safety of our staff and members is our primary concern. We are taking steps to minimize health risks to our staff and members by sanitizing our offices multiple times a day. We are actively monitoring the virus and following guidance from state and federal agencies including the Centers of Disease Control.
Please know we are here to serve our members to our fullest capability. If you or someone you know have been in contact with someone suspected of having the coronavirus(COVID-19), we ask that you use one of the following:
-Online Banking (transfer money within accounts, make loan payments, apply for loans)
-Drive Thru (both locations) -Night drops (both locations)
-Phone (Staff will be here to help meet your needs) Main office 865-922-7481 West Office 865-691-8139
-Voice Response 1-888-894-6919 (check your balance...PIN is last 4 of SSI)
-ATM's (use any Weigel's or Pilot for no ATM fee)
**Currently the ATM at 6821 Maynardville Hwy is out of service, call the office for updates on this issue** Due to circumstances beyond the credit unions control, surcharge free ATM's at other local credit unions may no longer be available. We encourage our members to use the surcharge free ATM's at Weigel's or Pilot.
As new information about COVID-19 emerges, we will let you know about how we will continue to operate safely and effectively.
Do you need to Check an account balance after normal business hours?
Call our voice response system at 1-888-894-6919 Enter your account # and then enter your PIN (last 4 if SSN)
Need to make a payment or have a question about your credit union Visa credit card?
Call Customer Service at 1-800-808-7230
To report a lost, stolen or fraudulent activity on a debit card, please call 1-833-337-6075.
Are you going out of the country or to New York?
If so, please call the office to request a travel exemption if you plan on using your credit union debit card.
Please Visit At One Of Our Two Convenient Locations
Locations: 6821 Maynardville Hwy. Knoxville, TN 37918, (922-7481)
9212 Kingston Pike Knoxville, TN 37922
Lobby and Drive-Thru Hours are Monday-Friday 9:00am-5:00pm
****The Kingston Pike office is closed for lunch from 1-2pm daily****
**The Maynardville Hwy office is open from 9:00am-12:00pm on Saturdays**
We hope to see you soon!
Experience the difference of credit union service. When you join KCTFCU, you're more than just a member--you are a member who is an owner of a co-operative. "Ownership has its benefits."
You can apply online for most of the loans we offer. This would include:
You can also apply for a loan at any of our 2 locations!
www.salliemae.com/smartoption/kctfcu
VERIFIED by VISA 
Verified by VISA protects your VISA card when shopping online. Its a free service already on your Knox County Teachers FCU credit card and your Instant Cash & Check debit card. All you have to do is activate it. Click here for an online demo, more information and to activate your cards.
PRODUCTS Offered at our North Branch.
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ATM MACHINE
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DRIVE-THRU
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SAFE DEPOSIT BOXES
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eZCard Info
Access your Visa account anytime, anywhere, 24 hours a day and 7 days a week.
Experience the difference of credit union service. When you join KCTFCU, you're more than just a member--you are a member who is an owner of a co-operative. "Ownership has its benefits."
Please Visit Us At One Of Our Two Convenient Locations
